Rant Against Sprint

Ok, I'm really really angry.

I signed up with Sprint as my cell-phone provider and had a 2-year contract from December 2nd '06 through Dec 2nd ‘08. So December 15th, I switched over to FFH's plan since he was using up all his minutes talking to me.

Anyway, I get a letter from Sprint charging me an early termination fee of $200. So I call them up, and they say that because in November of 07 I added more minutes to my plan -- this was because my father died and I had to make so many phone calls all across the nation that my bill shot up a few hundred dollars. Well, supposedly, if you upgrade from a 300 minute plan to a 500 minute plan, that automatically renews your contract.

Thus, they refuse to waive the fee.

I asked to speak to a supervisor. He told me the same thing. They refuse to waive the fee because I extended my contract. I asked him again to waive the fee, he said I'll transfer you to finance, and then hung up on me.

I am so angry right now. And tomorrow I'm going into a store and talk to someone in person. And if they still refuse to waive the fee (because they will claim they are only store sales people and that I need to talk to finance at headquarters, then I will sign up for a $1 payment plan and they will get their $200 over a period of 200 months.